Shipping Policy

Our pallet service offers delivery to the kerbside or a safe place providing there is access. All standard tile orders require delivery via our pallet service. Please allow 2-3 days for delivery.

We/our carrier will give you a call or text to arrange a suitable day to deliver.

Once a date has been agreed, you must ensure someone is available to accept/sign for the delivery.

Couriers are not able move pallets inside a property.

Damages must be signed for as 'damaged' and reported within 24 hours to sales@metrotiles.co.uk

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